Honolulu Reporter

HONOLULU – The city’s largest satellite city hall is reversing course and will resume its traditional 9-to-5 business hours, starting Monday July 3.

Pearlridge Satellite City Hall will daily operate its first hour strictly on an appointment-only basis as a way of managing customer flow.

No standby or walk-in express line services will be allowed between 9 a.m. and 10 a.m. at the Pearlridge Satellite City Hall, which provides between 200 and 300 customers a variety of services, ranging from motor vehicle registration and driver’s license renewals, to water bill payments and HOLO card purchases and renewals.

Located within the major indoor shopping center, Pearlridge Satellite City Hall was required by mall management to shift gears on April 17 and begin opening daily at 10 a.m. Discussions between mall management and satellite city hall officials resulted in the business hours reverting back to the traditional 9 a.m. start time.

“We appreciate Pearlridge mall management for working with us to revert back to our original hours, allowing us to refocus on more efficiently serving the public at our busiest satellite city hall,” said Kim Hashiro, director of the city’s Department of Customer Services.

Service between 9:00 a.m. and 10:00 a.m. is by appointment only at AlohaQ.org.  Customers with appointments between 9 a.m. and 10 a.m. must enter the site from the top level monorail entrance of Pearlridge Shopping Center off Moanalua Road, where they will be greeted and escorted to their appointment by satellite city hall staff.  Once their transaction is completed, customers with appointments between 9 a.m. and 10 a.m. will also be escorted out of the mall by satellite city hall staff.

For more information, visit www.honolulu.gov/CSD.

Original source can be found here.