Honolulu Reporter

The VA Pacific Islands Health Care System, subsidiary 459GC in Kailua, Hawaii scheduled 1,618 pending appointments during the period ending November 1, according to data collected from the U.S. Department of Veteran’s Affairs.

Of the total number of appointments, 1,449 had a wait time of 30 days or less (89.6%) and 169 appointments (10.4%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA's data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

The VA explains on its website that when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who do not have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

Facility Code	Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
459	Urban Honolulu	26,948	23,694	3,254
459GB	Hilo	3,856	3,602	254
459GE	Guam	3,135	2,998	137
459GG	Ewa Beach	2,998	2,915	83
459GA	Kahului	2,970	2,682	288
459GD	Lihue	2,234	2,110	124
459GC	Kailua	1,618	1,449	169
459GF	American Samoa	1,056	927	129
459GH	Saipan	111	96	15
459QB	Kaunakakai	61	55	6

Source: U.S. Veteran's Administration